¡Bienvenidos!

User Needs Assessment

The library wants to inform the Latino community, especially those who are new to the United States, about the role and services of the library in American culture (free information and lack of formal relationship with government, or INS specifically).

Many library staff members lack the Spanish language skills to be able to communicate with their Spanish-speaking users.

Latino residents need to be able to find information about the library: its collection, services, and layout of the physical library.

The library wants to build a community of Latino library users and supporters.

Latino users, in general, do not think of the library as one of the first places to stop for answers to questions (in contrast to clinics, churches, etc.).

Latino users want programs that recognize their cultural interests and values; they want to learn and be entertained at engaging workshops and community events.

Latino residents want to have a voice in decisions that affect their community.

Latino users, especially new and migrant residents, need help making connections with services that extend beyond the scope of the library outreach. [Assumption: The library does not have the resources (financial or human) to offer a full range of transitional services. Some services fall outside the scope of the library mission and results policies.]